The Cyberdog Network

Cyberdog, since 2005, has has provided internet services to our customers. We are a financially stable company with no debt and is funded 100% by the founders and customers, not investors. This means service is driven by customer satisfaction and not profits. Our staff are passionate and well trained in web hosting, web design and web development. We started as a reseller and now are in control of every aspect of our business. We are located in Richmond, California with our servers in San Francisco and Los Angeles, California. Our NOCs are multi-homed and have the up most reliability via redundancy as well as performance exceeding city mandated requirements. To view more on our NOCs (data centers) please click here.

Servers & Minimum Server Specifics.

Cyberdog is constantly upgrading and advancing it's technology and services to meet or exceed current standards. Our servers are Dell PowerEdge 1950s and currently run Dual Xeon Quad Core (Oct Core) processors with at least 4GB of RAM on a Gigabit NIC with at least a 100mbps connection. Our bandwidth is unsaturated and are provides by leading data centers and companies like SoftLayer, Dell, MCI, APC, RedHat, Novell and Cisco. We are also a certified premium VPS supplier. We buy direct for security and reliability reasons. Our servers come with dynamic services like NAS, remote backups, remote monitoring and full on-call server management. Our goal is to provide an alternative to faceless, large, profit and investor driven hosting where customer support and reliability often suffers. As part of the team we feel obligated to make sure we are not faceless strangers to you. Feel free to meet the team or send us an e-mail at anytime. We look forward to having you on our team.

Network and Data Center.

Our network infrastructure is built for the world of tomorrow. In addition to always staying on top of the latest server technologies and security patches our physical network is industry grade. We utilize major brand products including Red Hat, Novell, Cisco, Dell, AMD, Intel and leading software such as PHP, Apache, cPanel, MySQL, Ruby on Rails and PostgreSQL. Everything is based on redundancy for reliability, peace of mind, and quick recovery to eliminate downtime wherever possible. This is done by having redundant hard drives, remote backups, multiple NIC connections, multi-homed gigabit network connections to over 7 major providers including Level3 from several Tier 1 providers that are using less than half there total capacity for unsaturated bandwidth. Most are even below 25% of their total capacity. Switches are also redundant for instant fall-over support. Power is redundant with two power grids powering two power supplies in the servers to guarantee the server will have continued power. If the power goes out UPS batteries immediately supply un-fluctuated power to the servers for well over the time needed to switch to over months supply of diesel generator power. The generators are also hot-fill ready incase they need to run even longer. A waterless preemptive fire suppression system is also in place to put out a fire safely and instantly. Constant video and visual monitoring is done at the NOCs as well as redundant network status and security monitoring.

aboutThe first Data Center (DC), also known as a Network Operations Center (NOC) is located at 360 spear st. exceeds San Francisco's building requirement as it was originally built in 1924 as a Marine Corps Depot for heavy equipment, so the five story structure is built of extra-thick, reinforced cast-in-place concrete. It is build on the same bed rock as the bay bridge and has been retrofitted twice to meet both the telecom center code and exceed the standards set by the tenants MCI & AT&T. These tenants make the building a priority one on the power grid since 911 calls are routed through the building so power is restored first to the data center. For more info on this NOC please visit ColoServe's web site. The data providers for this network are listed below:

aboutThe other data center is located in Dallas, which meets N+1's very strict data center requirements housing similar telecommunications providers including MCI. It too routes 911 calls and is build out of extra-thick concrete walls. These walls are capable of withstanding a tornado and provide easy climate control. The data center was built with a private network by experts from ThePlanet and provides KVM services for our servers. The data center is located in the INFORMART in Dallas. Unlike our first data center ServerPOP (fast streaming to East Coast and Europe) and colocation services are not available. For more info on this NOC please visit SoftLayer's website. The data providers for this network are listed below:

 

Server Management.

Our network is constantly monitored and managed by a separate team of Linux server Level 1 & 2 experts. This allows for our support team to focus on customer issues and server management to focus on our servers and their stability. Server Management monitors everything on our servers 24x7x365 from server uptime to service response time and reliability. Server Management will reboot any failed service and trouble shoot any server issues that may arise promptly. Server Management also analyze server logs and statistic software daily for exploits, program issues, spam, resource usage, available security or stability upgrades and the load on servers. Physical Hands-On support is also standing by for hardware issues that may arise and are monitored proactively. Our Server Management team supplies: